Order Status

When you place an order with us, it will proceed through different stages, allowing you to track exactly what is happening with your goods. A brief explanation of each status is shown below.

Pending

You have placed your order but you have not gone forward to the payment window, or your payment has not been accepted. Pending orders will not be despatched. For help with this status view our payment problems page.

Processing

Payment has been received and your order is in process.

New

This means your order has been processed successfully and is waiting to go to picking.

Picking

Your order is in our warehouse for picking and dispatch.

Dispatched

Your order has left our warehouse and is on its way to you. If tracking information is available you can access it from your order history page.

Invoiced

Your order has been invoiced, and an invoice is now ready to print from your account page.

Uncleared

Payment has not been completed, either because payment was cancelled during the checkout process, or the bank has not authorised payment. Uncleared orders will not be processed.

If you have just placed an order, please note that it can take up to 15 minutes for the status to change to processing.

Cancelled

You have requested to cancel this order.

Pre-Order

You have pre-ordered some items on our site. The whole order will be dispatched in one consignment, once all of the items are in stock.